Axinom DRM license acquisition issue in Europe region

Resolved·Degraded performance

We’ve published a write-up of this incidentRead the write-up

Read it here

Affected components

Oct 1, 2026, 04:20 AM

04:45 AM

Widevine API - License Service

FairPlay API - License Service

PlayReady API - License Service

Updates

Write-up published

Read it here

Resolved

Between 08:05 and 09:00 UTC on 1 October 2026, less than 1% of Axinom DRM license requests in the Europe region were affected. As the affected cluster continued to show network problems, we fully rerouted Europe DRM traffic to a different cluster. Service is operating normally and we are continuing to monitor.

We will share an incident report with more details.

Thu, Oct 1, 2026, 05:33 AM

Monitoring

We have identified a network issue affecting the Europe region. Mitigation measures have been applied, and we are continuing to monitor the situation.

Thu, Oct 1, 2026, 05:14 AM(19 minutes earlier)

Identified

The impact has been identified as limited to the Europe region. Other regions remain unaffected.

Thu, Oct 1, 2026, 04:52 AM(22 minutes earlier)

Investigating

We are currently investigating a partial outage affecting Widevine DRM license acquisition. Our team is working to identify the cause and restore full service. Further updates will be provided as more information becomes available.

Thu, Oct 1, 2026, 04:50 AM